philvoss21253 11/02/2010
Terrible
Verizon Wireless 1 
sprinklesandpu ppies
10/23/2010
cheree2286
10/14/2010
i think verizon wireless is a joke you cant get a live operater to help you and they do overcharge you for everything there a bad wireless company i would not recommend them to anyone
sprinklesandpu ppies 10/23/2010
Terrible
Verizon Wireless 1
Verizon is perfectly fine until you need to talk to someone in customer service.
My biggest problem when them started earlier this year when my LG Touch would power itself down on its own. I called customer service and they told me that I needed to go into a store to get a software upgrade. I get to the store and the man helping me says that it's no problem and will just take 10-15 minutes. I'm sitting there, waiting for over an hour. I finally get his attention and he gives me an insincere apology. Immediately my phone starts having the same problem. I call, Verizon sends me a refurbished Touch. This phone freezes up any time I try to text. I call again, another refurbished Touch, this one's touch screen won't move, the arrow you slide to unlock the screen will not go away, only up and down. I go into a store to try to resolve this quickly. The woman behind the counter is the nastiest, most unhelpful person in customer service I have ever met. I tell her I am not satisfied with Verizon or the help she's claiming to try to provide with and don't want anything to do with Verizon anymore, she tells me this is not possible and that I have to stay with them (also in the store, a woman with the same problem with the same phone). I call customer service again and am met with a friendly voice promising to resolve this once and for all. A phone finally arrives-however, it's not the phone I've been using.
Great, right?
No.
Instead it's the smallest, cheapest looking phone I've ever seen. They were giving the phone away for free with online discounts on their website. This will not do, especially when you've paid $200 for your phone. You deserve something comparable. To make matters worse, it was just the phone-no battery, no wall charger, no nothing. A useless phone.
It took over a month to finally get a working, comparable replacement phone from them.
So now my phone works. Great. I can't get service in my house, or the area outside around my house.
I'm counting down the days til my contract is up.
My biggest problem when them started earlier this year when my LG Touch would power itself down on its own. I called customer service and they told me that I needed to go into a store to get a software upgrade. I get to the store and the man helping me says that it's no problem and will just take 10-15 minutes. I'm sitting there, waiting for over an hour. I finally get his attention and he gives me an insincere apology. Immediately my phone starts having the same problem. I call, Verizon sends me a refurbished Touch. This phone freezes up any time I try to text. I call again, another refurbished Touch, this one's touch screen won't move, the arrow you slide to unlock the screen will not go away, only up and down. I go into a store to try to resolve this quickly. The woman behind the counter is the nastiest, most unhelpful person in customer service I have ever met. I tell her I am not satisfied with Verizon or the help she's claiming to try to provide with and don't want anything to do with Verizon anymore, she tells me this is not possible and that I have to stay with them (also in the store, a woman with the same problem with the same phone). I call customer service again and am met with a friendly voice promising to resolve this once and for all. A phone finally arrives-however, it's not the phone I've been using.
Great, right?
No.
Instead it's the smallest, cheapest looking phone I've ever seen. They were giving the phone away for free with online discounts on their website. This will not do, especially when you've paid $200 for your phone. You deserve something comparable. To make matters worse, it was just the phone-no battery, no wall charger, no nothing. A useless phone.
It took over a month to finally get a working, comparable replacement phone from them.
So now my phone works. Great. I can't get service in my house, or the area outside around my house.
I'm counting down the days til my contract is up.
cheree2286 10/14/2010
Terrible
Verizon Wireless 1 
Tink33
10/08/2010
I would never suggest anyone to Verizon Wireless. I have had the worst experience being with verizon over the past 4 years. Customer Service never understood any of the complaints or concerns that i had. The first was that I wanted to switch from the 2000 minute plan to 450 because it was for my grandparents phone only and they didnt need 2000 minutes. Verizon charged me for the 2000 minute plan and wouldnt reimburse me for any of it. Second, my husbands brand new dare just quit working ..the touch screen wouldnt do anything so verizon made him send in for an insurance claim and pay 50 dollars, then if u do an insurance claim they automatically renew your contract without telling you or have u sign a new contract. I dont feel that i should have to pay for a new contract when i didnt want it. Also, i was paying 200 dollars a month for two phones that had no internet, applications or really anything great about them and now im with sprint and i am only paying 120 for two phones a month for internet free mobile to mobile free text applications you name it i got it and my phone is great and love sprints service! I NEVER will agree with how verizon treats you on the phone or even in the verizon stores. I have only had problems over the 4 years and never could get out of a contract or even get an upgrade because if you have a problem and have to have an insurance claim they automatically renewed my contract.
Tink33 10/08/2010
Bad
Verizon Wireless 2
I have greatly enjoyed verizon services. Though I did find one complaint. For those of you that are trying to be more environmentally friendly verizon does "allow" promotions mailed to your house to be shut off. Though you have to be very persistent. They first time I called they actually said they couldn't do it, but I informed them Comcast did it for me so why couldn't they. That changed their tune. They do stated it will take a month to process (they may have thing be printed already with your address on it which they can't pull out of print). A month later I had to call back. And a month later I called again, though this time I demanded to know why this was so difficult. I was disconnected twice. When I got to a manager I was actually given attitude, I mean the guy "hello"ed me. I swear he was reading of some script from his computer and was annoyed I kept asking what they were going to do to make it easier for people to shut off the mail promotions. His only answer was that mine was shut off. Which was clearly not my question. Thus making me repeat myself, until I gave in and asked for his supervisor. Go figure she wasn't in the office. Anyway I am still waiting to see if it has actually been shut off.
